While Bendgate 2.0 haunts the headlines, Speakergate continues to gain attention, and many people are growing concerned that this is a widespread issue. Below is my original post, before I was able to locate other people having the same issue. It’s time for Google to acknowledge Speakergate and address it.
I received my Nexus 6P on November 3rd, and by the end of the day I was printing out a UPS label to return it to Google.
I ordered the 64GB variant in aluminum on November 2nd along with a $34.99 case, and was not expecting to receive it until the 13th of November or later, so you can imagine my amazement when Google emailed me a tracking number on the evening of the 2nd. I had ponied up $18.99 for overnight shipping, but skimped on buying Nexus Protect, as replacing a cracked screen would cost less than the $79 deductible + the $89 purchase of the Nexus Protect coverage. When my phone arrived on the 3rd, I was excited to set it up, but I was taken aback by how much time it took to install a 49 MB OS update – close to 45 minutes!
I’ll spare you a review, as the internet is choking on them. It’s a great device, what can I say?
But, I noticed the one of the front facing speakers was much louder than the other. The earpiece speaker, to be exact. I played back a few videos and moved the phone this way and that, rotating it and moving it back and forth around my face, from ear to ear. Nope, it definitely wasn’t my hearing that was impaired, the bottom speaker was a whisper compared to the top one.
I searched the internet for any complaints about this, but the nets came back empty, so I contacted Google. The nice lady on the phone informed me that she had actually dealt with the same issue two weeks prior, and that she had spoken with the manufacturer to determine if this was a design flaw or just a defective unit. It was determined to be a defective phone.
The nice lady on the phone expressed concern about this speaker problem being more widespread than just a handful of units. I agreed with her that it would indeed be unfortunate.
The OS has no feature to balance the audio channels for the dual speakers, so there was no workaround to this annoying problem.
After having me do the mandatory reset on the phone, the nice lady said I could trade it in or get a refund. A trade in would entail a $584 hold on my bank account, which is $584 I don’t have to be held, so I opted to just mail it back for a refund.
I have to say that I am disappointed, because I truly loved the phone. I am also extremely hesitant to purchase this device a second time – I’m already out $34.99 on the case, and a further $18.99 for shipping. At this point, I have not yet decided if I wish to risk a repeat of this ordeal in a couple of weeks when the refund finally hits my bank account.